FAQ

Divalace FAQ

Ordering

Do I need an account to order?
No, you can check out as a guest. Creating an account just lets you track orders and save your info for next time.

Can I change or cancel my order after placing it?
Contact us at support@divalace.com within 12 hours of ordering. Once an order has entered processing, we can't guarantee changes.

Shipping

How long will my order take?
Domestic orders arrive in 3–7 business days after processing (1–3 business days). International orders take 7–21 business days.

Do you ship internationally?
Yes. International orders may be subject to customs fees, which are the buyer's responsibility.

How do I track my order?
You'll get a tracking number by email as soon as your order ships.

Returns & Sizing

What's your return policy?
Unworn, unwashed items with tags and hygiene liner intact can be returned within 14 days. See our Refund Policy for full details.

How do I know what size to order?
Check our Size Guide (linked on each product page) for detailed measurements — sizing can vary by style.

What if my item arrives damaged or wrong?
Email us within 7 days with photos and your order number, and we'll send a replacement or refund at no cost.

Product

Are your products true to size?
Fit can vary by style — always check the specific size chart on the product page rather than assuming your usual size.

How do I care for my items?
Hand wash cold and lay flat to dry unless the product tag says otherwise.

Contact

How can I reach you?
Email support@divalace.com — we typically respond within 24–48 hours.